By proceeding and purchasing this service, you accept and agree to the following:

Raffles Online Event Bookings: Vendor & Organizer Terms and Conditions

1. Introduction and Scope

These Terms and Conditions govern the relationship between Raffles Online Event Bookings (“Platform”, “we”, “us”, or “our”) and the event organizer or vendor (“Organizer”, “you”, or “your”). By listing an event, selling tickets, or using our platform, you agree to be bound by these terms.

2. Vendor Registration and Event Listings

• Listing Fee: A non-refundable listing fee of R250 is payable per event published on the platform, unless explicitly covered under a promotional or waived launch period agreement.

• Accuracy of Information: You are solely responsible for ensuring that all event details—including date, time, venue, ticket pricing, and age restrictions—are accurate and up to date.

• Content Ownership: You warrant that you own or have the necessary rights to use all imagery, logos, and promotional text uploaded for your event and grant Raffles Online Event Bookings a non-exclusive license to display this content for marketing and ticketing purposes.

3. Financial Terms and Fee Structure

• Platform Commission: Raffles Online Event Bookings charges a 2.5% commission on the gross face value of all ticket sales generated through the platform.

• Bank & Processing Fees: A 2.95% transaction and payment gateway fee applies to all ticket sales to cover merchant processing costs.

• Customer Ticket Fee: A fixed R5 customer fee is added to each ticket at checkout and is paid directly by the buyer over and above the base ticket price.

• Payout Schedule: Net proceeds (gross ticket sales minus the 2.5% platform commission and 2.95% bank/processing fees) will be disbursed to the Organizer’s designated bank account according to our standard payout schedule (typically within 3 to 5 business days following the conclusion of the event, or as otherwise agreed in writing).

4. Cancellations, Postponements, and Refunds

• Organizer-Initiated Cancellations: If an event is cancelled by the Organizer, you are solely responsible for issuing full refunds to ticket buyers if required, and platform commissions or third-party bank fees already incurred may not be refundable.

• Postponements: In the event of a postponement, you must notify all ticket holders immediately via the platform and provide the new event details. Tickets will remain valid for the new date unless a refund is requested within a stipulated grace period set by the Organizer.

• Platform Rights: Raffles Online Event Bookings reserves the right to suspend payouts or withhold funds if an event is disputed, fraudulent, or subject to widespread consumer complaints, pending a full investigation.

5. Organizer Responsibilities and Compliance

• Event Execution: The Organizer is entirely responsible for the production, safety, staffing, licensing, and legal compliance of the event.

• Access Control: The Organizer must use our designated check-in tools or validation processes at the gate to scan and verify tickets. Raffles Online Event Bookings is not liable for losses arising from counterfeit tickets or unauthorized entry if proper validation protocols are ignored.

• Indemnity: You agree to indemnify and hold harmless Raffles Online Event Bookings, its directors, and employees from any claims, damages, losses, or legal expenses arising out of your event, your negligence, or any breach of these terms.

6. Limitation of Liability

• Raffles Online Event Bookings provides the ticketing platform on an “as is” and “as available” basis. We do not guarantee uninterrupted uptime, error-free processing, or specific ticket sales volumes.

• To the maximum extent permitted by South African law, Raffles Online shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our platform or the cancellation of any event.